Terms & Conditions

Revision date: November 2022


This website saraesther.be (hereinafter the “Website”) has been developed, managed and published by GRENAT srl (hereinafter “Sara Esther Jewellery”), a company with headquarters at Rue du Prince Royal 7, 1050 Brussels, Belgium, and registered in Brussels with number 0726.995.796.

For any additional information, please contact our Customer Service by filling out the Contact Us form or write to us at:

Sara Esther Jewellery - Digital department,
Rue du Prince Royal 7
Brussels 1050, Belgium

You can also reach us on +32 (0) 474 44 32 52 during Belgian working hours: Monday to Friday from 10:00 a.m. to 5:00 p.m.


This website is operated by Sara Esther Jewellery. Throughout the site, the terms “we”, “us” and “our” refer to Sara Esther Jewellery. Sara Esther Jewellery offers this “Website“, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms and conditions stated here.

By visiting our Website and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.

No person under the age of 18 years may purchase our “Products“. If you are under 18, please confer with an adult to make your purchase.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

We reserve the right to refuse service to anyone for any reason at any time.


These terms and conditions apply: so far as the context allows, to you as a visitor to Our Website; and in any event to you as a buyer or prospective buyer of our Products.

We will accept your order by way of email confirmation. That is when our contract is made. Our email will also confirm details of your purchase and tell you when we will dispatch your order.

We may change these terms from time to time. The terms that apply to you are those posted here on our Website on the day you order Products.

If in the future, you buy Products from us under any arrangement which does not involve your payment via our Website, these terms still apply.


You agree that you have provided and will continue to provide accurate and complete information about yourself. We require this information to provide you with the Products that you order.

If you use our Website, you are responsible for maintaining the confidentiality of your account and password and for preventing any unauthorized person from using your account.

You agree to accept responsibility for all activities that occur under your account and password. If you believe your account has been accessed without your authority, you should immediately inform us and log in to your account and change your password.

You agree that any username or email address selected by you, does not interfere with the rights of any third party and has not been selected for any unlawful purpose and that if we believe such selection does interfere with the rights of any third party or is being selected for any unlawful purpose, we may suspend the use of such name or email address, and you will indemnify us for any claim or demand that arises out of your selection.

We reserve the right to refuse you access to our Website at any time.


We do our best to ensure the images of the Products give you a good indication of what they look like in our showroom. However, please note that images are for illustrative purposes only. Although we make every effort to display Products accurately, as they are handmade, it is not always possible to accurately reflect colour, size, dimensions and texture through digital displays on web browsers. Your Products therefore may vary slightly from the images displayed on our Website.

If you wish to cancel your order, please notify us via email at info@saraesther.be as soon as possible. Regrettably, once an order has been dispatched, it cannot be canceled, and must be returned via our standard returns method, if returns are acceptable for your order. 


The Sara Esther Jewellery Bespoke Service invites you to create a timeless, one of a kind modern heirloom. If you are interested in creating a Bespoke Product, please contact us via email on info@saraesther.be. We will need your timeline and a rough budget. If you are looking to create a bespoke ring, we will also need your ring size.

We want to get the design perfect for you before we go ahead with production, so please consider allowing some time to finalize this project, especially if there are amendments to be made to the design. Once your Bespoke Product is ready, we will contact you to arrange collection or delivery. Please be aware that as Bespoke Products are one-offs, they cannot be returned for a refund or exchange.


Products bought from our Website that are made to order will take approximately 4-6 weeks to be produced and delivered to you. However lead times may vary from product to product due to the availability of the materials used.

Once your order has been placed, products will be placed into production almost immediately. Please let us know as soon as possible if you need to cancel your order, as once products have been placed into production, cancellations will not be possible.

Please be aware that as made to order products are one-offs, they cannot be returned for a refund or exchange.


We endeavour to keep prices of Products updated and accurate, though from time to time there may be inaccuracies or changes to price. Changes to price will not affect any order you have already placed. Prices for our Products are subject to change without notice.

It is always possible that Products on our Website may be incorrectly priced. In this case, we will not send your order until you have confirmed that you accept the new price or if you wish to cancel your order.

The price of a Product includes BE VAT (where applicable).

The price of a Product does not include delivery charges. Our delivery charges will be advised during the checkout process, before you place your order.

We accept credit and debit cards, which are clearly shown at the checkout. We also accept payment via PayPal. When selecting the PayPal option at checkout, you will be directed to the PayPal site to review the amount, before completing the transaction and being returned to our Website.

You confirm that the payment method used is yours or that you have been specifically authorized by the owner to use it. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.

If any product is out of stock, you will be refunded in full.


We endeavour to dispatch Products which are in stock within 1-2 working days, however during busy periods dispatch may take slightly longer. We ship all orders through BPost delivery. Please ensure that someone is present to accept and sign for your delivery.

For our pieces that are Made to Order, we cannot guarantee the exact shipping dates. Please allow for 4-6 weeks. If we think delivery will take longer than estimated, we will communicate this to you as soon as possible after your order has been placed. 

If you are ordering something as a gift and need it by a certain date, please contact us and we will do our best to accommodate your request. 

We trust Bpost with all our national and international deliveries. The international shipping cost for such packages varies according to the country it is being delivered to. 

Belgium delivery is 7 euros. Shipment to all EU countries is 10 euros and, for the rest of the world, it is 15 euros. Please note shipping outside of Europe can take longer than the expected delivery window, due to customs. 

Taxes and duties costs are not included in the shipping cost applied on our Website. These will be your responsibility.

Goods are sent at our risk until signed for by you or by any other person at the address you have given to us. 

We will send you a message by email to tell you when we have dispatched your order, also providing details to track your order. 

Sara Esther Jewellery is not responsible for any delays caused by destination customs clearance processes.


All jewellery is handmade to order, please consider this when you make your purchase. In the unlikely event that you are unhappy with your purchase, you may return your order within 14 days of delivery and exchange it for store credit. Regrettably any returns received outside of the returns window will be refused. 

In the case of a Bespoke Product, including Bespoke, Engraved, Personalised or Made to Order products (such as rings in very small, or very large, sizes), no refunds are available.

As far as possible, Products should be returned in their original condition: with both Products and all packaging, securely wrapped; including our delivery slip; marked as ‘Return’ (on external packaging); at your risk and cost. Sara Esther Jewellery is not responsible for lost or damaged in transit returning merchandise.

Items must be returned to us at Rue du Prince Royal, 7, 1050, Bruxelles, Belgium, no later than 14 days from date of delivery. It is required that you track the shipment. Sara Esther Jewellery cannot be held responsible for any mislabelled returns.

Please email us prior to returning your Products at info@saraesther.be

In the case the Products received are faulty: you must inform us by email at info@saraesther.be within a period of 14 days from date of delivery. You must specify all details of the order and defect and include photos of the Products. The Products must be returned to us as soon as any defect is discovered. Products returned will be replaced or refunded at our discretion.


We take our customers' privacy seriously and we will only collect and use your personal information as outlined in our Privacy Policy. Our Privacy Policy fully complies with the European General Data Protection Regulation and represents the industry’s best practice. To view our Privacy Policy, please see the page on our Website.


We reserve the right, at our sole discretion, to update, replace or make changes to our Website, the Content, or to any of the Products, at any time and without prior notice. You can review the most current version of the Terms and Conditions at any time on this page. Your continued use of or access to our Website following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

There may, on occasion, be information on our Website or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice.

We do not guarantee, represent or warrant the compatibility of our Website with your equipment, software or telecommunications connection.

In no case shall we be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Our liability shall be limited to the maximum extent permitted by law.


We will defend the intellectual property rights in connection with our Products and our Website, including Copyrights in: text, graphics, logos, icons, images, digital downloads, data, and software.

We also claim Copyrights in the designs and compilation of all Content of our Website. Title and ownership rights will remain the sole property of us and we will strongly protect those rights in all countries and territories. Except as set out below, you may not copy, modify, publish, transmit, transfer, sell, reproduce, derive works from, distribute, perform, display, or in any way exploit any of the Content, in whole or in part.

You may not use our name, logos, trademarks or any other Content on any website of yours or that of any other person.

Subject to the other terms of this agreement, you may download or copy Content only for your own personal use, provided that you maintain all Copyrights and other notices contained in it. You may not electronically store a significant portion of any Content.

In certain circumstances and only if published credit to Sara Esther Jewellery is given, you may share promotional imagery found on saraesther.be through social and other channels. You may not adapt, alter or create a derivative work from any saraesther.be content or imagery prior to sharing, without prior written permission of Sara Esther Jewellery.


You agree to indemnify, defend and hold us harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or your violation of any law or the rights of any other person.


We will communicate with you by email and you agree that email communications are contractually binding in the same way assigned and dated paper sent by post.

In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.

We are not liable for any breach of our obligations resulting from causes beyond our reasonable control.

The failure of us to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of such right or provision.

In the event of a dispute arising out of or in connection with these terms or any contract between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing arbitration or litigation.

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

These Terms and Conditions are effective unless and until terminated by either you or us. You may terminate these Terms and Conditions at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

These Terms and Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Belgium. 


All credit notes, goodwill discounts and gift cards will be issued with an expiry date. Expiry dates are determined at our discretion, unless stated otherwise.